FAQ's

Do you have a Retail Store?
Boru Jewelry ® does not have its own retail stores. However, many reputable Irish stores and some select mainstream jewelers carry our designs. Please go to Our Select Stockists page to view stores closest to your area. Feel free to contact us if you need clarification on whether or not a store carries the item you are interested in viewing.

How long will it take to make my new ring?
On average, it takes around ten working days from start to finish to produce your new ring. We can sometimes accommodate a quicker turnaround, but it may cost a little more and you would need to contact us in advance to ensure that we can meet your needs. We have been known to produce a ring within 24 hours!

Can you custom design a ring for me?
Yes, the Boru team specializes in custom design. Whether it be a slight modification to an existing design, or a completely new design, we can work with you to ensure you get exactly the piece of jewelry you want.

Can you engrave my ring for me?
In most cases, we can. However, some ring styles don’t allow for engraving due to their design. If you’re not sure, please contact us for more information and we’ll be happy to help.

My ring size is not an option on the ring I like, can it be crafted?
In most cases, we can. However please contact us directly at sales@borujewelry.com with details of the ring and we can confirm if it can be done. Also we can craft to ALL International sizing requirements (US, European, Australian, Japanese, British, Swiss, French, German and Italian etc.) and to 1/4, 1/2 and 3/4 sizing.

Do I have to pay Duties & Taxes?

For orders shipping to the USA: Boru cover ALL Import Duties and Taxes into the USA. Therefore, the price quoted on our website is the full and final price, there are no additional charges.

For order shipping to Canada: Unfortunately, if you live in Canada you will have Import Duties & Taxes to pay. This is charged when the package arrives in Canada and is payable by you on delivery. It is approx. 17% however for more information on the charges please contact your local FedEx Office.

For orders shipping within the EU including Ireland: the Irish rate of Vat, currently 23%, is chargeable for items shipped within the EU. This charge will be shown at the checkout.

For orders shipping to the UK: Customers in the UK will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country. Please check with local authorities prior to placing your order to confirm any applicable taxes and duties.

For orders shipped to the Rest of the World: Customers in the rest of the World will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties.

Is Boru Jewelry a member of a quality assurance agency?

Boru Jewelry is a member of the Federation of Jewellery Manufacturers of Ireland (FJMI), which was established in 1963 to coordinate the manufacture of jewelry in Ireland. Member companies of the FJMI adhere to a strict code of ethics including the following:

  • To comply with all Irish and United States of America Government laws and regulations relevant to jewelry and related industries.
  • Not to trade in conflict diamonds.

What is Hallmarking and why does it matter?

Hallmarking is the oldest form of consumer protection. A hallmark is your guarantee that the Irish jewelry you are purchasing has been tested at the Assay Office in Dublin Castle, located in Dublin, Ireland. IRELAND HAS ONE OF THE STRICTEST ASSAY OFFICES IN THE WORLD. The purpose of these tests is to establish that each precious metal item is of the standard advertised and sold. Only when the item has passed will the hallmark be applied to the article/piece of jewelry. All Boru Jewelry is hallmarked.

What you will see on the standard Irish hallmark:

  • A sponsor’s mark/maker’s mark, indicating the manufacturer of the piece (usually abbreviated to 3 characters).
  • A standard mark certifying the precious metal content.
  • The finesse stated as parts per thousand or as karatage.
  • The location of the assay office responsible for certifying the article.

Please note that hallmarks are very small and difficult to read with the naked eye, hence a loupe or magnifying glass may be needed to view your hallmark properly.